I work within a multi-disciplinary teams to deliver a consistent theme of best in class UX. I am responsible for planning, designing and conducting in-house/outdoor user research to support the work of the Technology Team. I work with Delivery Managers, Product Managers, Stakeholders, Service and Business Operations to advocate and devise appropriate research strategies to generate a good understanding of user needs, generate focused insights and to convert them to design concepts.

Creating documents to manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping. Using various communication techniques sharing my findings with the Stakeholders so that they share a strong understanding of the end user perspective and an empathetic view of their users. Experience of User Research / wire framing / designing user interfaces for various products. I have ideally worked within an Agile environment and on multi-platform projects for a large corporation / Start-up Segments.